DartSmart Returns & Refunds Policy

This policy applies to consumer purchases from DartSmart. Your statutory rights are protected, including when goods are faulty, incorrectly supplied or not as described.

Online orders: Returns

We want you to be completely satisfied with your purchase. Because we sell precision sports equipment, you are welcome to open the packaging and inspect your darts at home to establish their nature, characteristics and functioning, as you would in a physical retail shop.

If you change your mind and wish to return your items, the following terms apply under the UK Consumer Contracts Regulations.

1. Timeline for returns

• Notification window: You must notify us of your intent to cancel within 14 days after receiving your items. Where one order is delivered in separate parts, this normally runs from receipt of the last item. You can also cancel before delivery.
• Return window: Once you have notified us, you have an additional 14 days to send the items back.

Email Team@dartsmart.uk with your order details and a clear statement that you wish to cancel. You do not need to give a reason. You may use the optional cancellation form below, but any clear cancellation statement is sufficient. You do not need to wait for our approval or a returns reference to exercise your cancellation right.

2. Condition of goods and permitted handling

You are permitted to inspect the darts to check their style, weight and feel. Handling beyond what is necessary to establish the goods' nature, characteristics and functioning may result in a deduction where it reduces their value.

Playing with, repeatedly throwing or grouping darts, or modifying them, may go beyond necessary inspection. We will assess the handling and any actual loss of value rather than applying an automatic penalty.

• Marked points: Marks, scratches or wear may result in a deduction reflecting the actual reduction in resale value attributable to excessive handling.
• Scuffed barrels: Grouping scratches, scuffs or finish damage will be assessed individually. Any lawful deduction will reflect the actual loss of value.
• Damaged or missing accessories: Broken or missing flights, shafts or other supplied components may reduce the refund where they cause an actual loss of value. Reasonable replacement costs may help establish that loss; they are not an automatic charge.

Return costs and packaging

You must pay the direct cost of returning unwanted goods where we informed you of this responsibility before purchase.

Please return the complete product, including supplied accessories, and retain the original packaging where possible. Package goods securely and protect all sharp dart points. We strongly recommend a tracked service and keeping proof of posting; tracking is not a condition of your statutory return rights.

Missing original packaging does not automatically invalidate your legal right to return goods. Any deduction for packaging must be legally permitted and reflect actual diminished value caused by handling beyond necessary inspection.

Product condition and deductions

You may inspect goods to establish their nature, characteristics and functioning.

Where handling goes beyond what is necessary and reduces the product's value, we may deduct that actual loss from your refund, where legally permitted. Examples may include play damage, excessive wear, modifications or missing components. Any deduction will be assessed individually, explained to you and will not exceed the price paid for the affected goods.

Opening packaging alone does not automatically justify a deduction. We do not charge a fixed restocking fee or automatic percentage deduction. These change-of-mind deductions do not restrict your remedies for goods that were faulty, misdescribed or incorrectly supplied.

Personalised and bespoke goods

Goods made to your specifications or clearly personalised—such as engraved trophies, personalised darts or shirts printed with your chosen name—are excluded from change-of-mind cancellation rights.

Selecting an ordinary stock weight, colour or size does not, by itself, make an item personalised. Faulty or incorrectly supplied personalised goods remain covered by your statutory rights.

Faulty, damaged or incorrect goods

Contact us promptly with your order details and a description of the problem. Photographs may help us assess it.

Where the law provides a right to reject faulty or misdescribed goods, this normally includes a 30-day period for a full refund. Repair, replacement or other remedies may remain available afterwards.

We will arrange or meet the reasonable return costs where we are responsible. We do not require original packaging for a statutory faulty-goods claim.

Normal wear, accidental damage or damage caused by misuse is not itself a manufacturing fault.

Verification and refunds

We may request reasonable proof of purchase and check returned goods against the original order. Return the actual goods supplied; substituted goods do not fulfil your return obligation.

For online cancellations, refunds will be issued without undue delay and no later than 14 days after we receive the returned goods or evidence that you have sent them back, whichever is earlier. Unless we have offered collection, we may withhold reimbursement until one of those events occurs. Where no goods were supplied, or we have offered collection, the applicable refund deadline runs from notification of cancellation.

A cancelled whole order includes reimbursement of standard outbound delivery paid. Any additional charge for premium delivery is not refundable under change-of-mind cancellation.

Refunds go to the original payment method unless otherwise expressly agreed. Sale and clearance goods retain the same statutory rights as full-price goods.

Contact and return address

Email: Team@dartsmart.uk
Address: DartSmart, Unit 14, Templars Square Shopping Centre, Cowley, Oxford, OX4 3UZ.

Please include your name and order details with your return.

Optional cancellation form

Complete and send this form only if you wish to cancel an eligible contract. You may instead send any clear statement of cancellation.

To: DartSmart, Unit 14, Templars Square Shopping Centre, Cowley, Oxford, OX4 3UZ; Team@dartsmart.uk.

I/We hereby give notice that I/We cancel my/our contract of sale of the following goods:

• Goods:
• Ordered on / received on:
• Order number (optional):
• Name of consumer(s):
• Address of consumer(s):
• Signature of consumer(s) (only if this form is sent on paper):
• Date:

Delete whichever wording does not apply.